Balance Employees\’ Work And Life

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According to an ongoing 60-year study, one of the things employees most want from their jobs is: \"Sympathetic help on personal problems.\"

This phrasing is a bit archaic. [The study began back in 1946.] Today, this probably would be called something like: \"Sensitivity to work/life issues.\" And it\'s even more important to today\'s employees.

In 2002, the National Study of the Changing Workforce found that:

Work-life supports on the job are powerfully related to positive work outcomes -- job satisfaction, commitment to employer, and retention.

Three types of support were examined:

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  1. Flexible work arrangements
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  3. Work-life culture
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  5. Supervisor support
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All three types were significant, but the most powerful was supervisor support, especially on commitment.

Four times as many employees with high supervisor support had strong commitment to their employers. And commitment to employer translates to high levels of: loyalty... and a willingness to work harder than required to help their employers succeed.

Would you like, not only to retain your employees, but also to have them work harder? Well, take advantage of this article\'s Secret:

Provide supervisory support for employees\' work-life issues.

The 2002 Study\'s report concludes with the observation:

Interestingly, none of these work-life supports necessarily impose direct costs upon employers, in contrast with conventional benefits.

Your organization doesn\'t need to be rolling in money to dramatically improve job satisfaction, loyalty, commitment or retention.

If you are a senior executive or someone in HR with clout, who can influence the flexible work arrangements or work-life culture of your organization, for goodness sake, do so.

But you don\'t need to be, in order to have a powerful impact on the loyalty and performance of your own team.

The National Study used 5 measures of supervisor support, which we have converted into our...

5 Principles for Balancing Work & Life

Principle #1: Really care about the effects that work demands have on your employees\' personal and family life.

Your employees can tell if you really do care. If, in all honesty, you don\'t, you might want to read our \"Managing the Human Resource\" article. And think about the very practical results of such caring.

This principle sets the stage for the remaining four...

Principle #2: Never show favoritism when responding to employees\' personal needs.

This doesn\'t mean always going by the book. For example:

Bereavement Leave is 3 days (no more, no less) and limited to the following familial relationships...

It does mean:

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  • Even-handedly assessing the significance (to the individual) of each employee\'s work-life issue.

  • Collaborating with that employee to develop a workable and perhaps creative solution.
  • Weighing the impact of that solution on your enterprise and on other employees.
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    Principle #3: Bend over backwards to accommodate employees when they have personal or family business to take care of.

    This could range anywhere from:

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    • Approving an extended lunch hour for a doctor\'s appointment (for the employee or family member)... to

  • Flexible work schedules ... to
  • Assistance with daycare, etc.
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    Some accommodations you may not be able to make. Most important is to try, and to inform the employee that you\'ve done so and why you can\'t accommodate.

    Principle #4: Demonstrate understanding when employees talk about personal or family issues that affect their work.

    Put on your fellow human being hat when listening to employees\' work/life concerns. How would you feel in that situation? How have you felt in similar situations?

    Even if circumstances do not permit you to provide an ideal solution, just knowing that you really do understand will go a long way in engaging the employee\'s loyalty.

    Principle #5: Ensure that employees feel comfortable bringing up family or personal issues with you as their supervisor.

    If you\'ve adhered to the first four principles, this one will fall into place naturally. Also, our article on \"Active Listening\" will help.

    Application

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    1. Meet with each individual on your team, starting with:

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    • The employee you\'d most hate to lose ... and/or
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    • The employee you\'re most in danger of losing
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  • Ask them about their work-life challenges.
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    • Do they ever feel that their personal life is being shortchanged?
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    • Do they ever feel like they\'re walking a tightrope, balancing their work and personal lives?
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    • What would they like to see more of from you? [Prepare to respond non-defensively.]
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    • What accommodations might be helpful?
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  • Brainstorm and collaborate with them to develop solutions. For example:
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    • Alternate work schedule or shift change
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    • More flexibility in their hours
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    • More flexibility on your part
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    • Working from home to whatever extent
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    • Confidential consultation with your EAP (Employee Assistance Program)
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  • Investigate the feasibility of the solution(s) and implement ... or
  • Tell the employee about your investigation and explain why you can\'t accommodate.
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    The Grimmes conduct customized onsite training workshops and large group presentations for organizations in every sector of the economy. Their groundbreaking book on managing people in today\'s workplace will be published by AMACOM in the second half of 2008. Visit their main website at http://www.GHR-Training.com and topic-specific http://www.Employee-Retention-HQ.com and read issues of their own e-newsletter at http://www.WorkplacePeopleSolutions.com

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